Terms & Conditions

Terms & Conditions

Please note access to this site is limited to those over 18 years of age.

Welcome to the website of Logie Whisky and Wine

Below are some details about our site, which set out how you can use it as well as our Privacy Policy. We have tried to keep them as short as possible, but by entering the site you are deemed to have accepted these terms and conditions, so please take a few moments to read through them.

We will update the contents of this website from time to time so we suggest you check these terms and conditions regularly.

As the site is used for purchasing alcohol there are some restrictions on who can use this site as follows:-

1. to access the site you must be old enough to buy alcohol in the country ( in the UK this is 18 years of age and over )in which you are resident or from which you access this site; and

2. you must be legally entitled to use this site in the country in which you are resident or are accessing this site. The laws of some countries prohibit their residents from using sites like ours so please check if you are unsure whether this applies to you before proceeding. If you do not meet these conditions please leave the site now.

By entering this site and accepting these terms and conditions, you agree to indemnify us against any loss, injury, fines, costs and expenses incurred by us as a result of your viewing or use of this site.

Logie Whisky and Wine is an independent whisky wine and spirits retailer. Our address is

Logie Whisky and Wine

Logie Steading Visitor Centre

Dunphail

Forres

IV36 2QN

Telephone 01309 611 348

Our VAT number is: 184 027 120

We own, or have permission to use, everything on this site, including the pictures, photographs, all the text, and the underlying software code. Though we are happy for you to visit this site as often as you like, you will not obtain any rights in any of the materials you find on it, and you may not copy or use these materials except as expressly provided for in these terms and conditions of use.

Contributing material to our site

Whenever you make use of a feature that allows you to contribute material to our site, or make contact with other users of our site, you must not transmit any material:

That is threatening, defamatory, obscene, indecent, fraudulent, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance, inconvenience or needless anxiety; or

for which you have not obtained all necessary licences and/or approvals; or

which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

We have the right to remove fom our site any material contributed by you. We have the right to disclose your identity to any third party who claims that any material transmitted to our site by you amounts to a violation of their intellectual proeprty rights or rights to privacy.

Information about you

Our Privacy Policy contains details of the information we will collect from you when you use our site. By entering our site and accepting these terms and conditions, you agree to accept the terms of our Privacy Policy.

Our disclaimer

We have tried our best to make sure that everything on our site is accurate, but we are only human and must admit there is a chance we might make a mistake. So everything, including materials, text, graphics, links or other items contained in this website, is provided “as is” and you use the site at your own risk. This means we offer no guarantees and accept no liability, express or implied, in respect of any errors, omissions or inaccuracies on the site, or its fitness for any particular purpose.

We cannot guarantee constant and uninterrupted access to the site. Other than to the extent we are bound under law, we exclude any and all liability whatsoever for any errors or problems you experience due to technical faults or any loss, injury, damage, costs or expense you suffer because you visited our site, for example (but not by way of limitation) due to any computer viruses or any financial loss you may suffer as a result of relying on any inaccurate information you receive on this site. This does not affect any statutory rights which by law cannot be excluded by us.

This website may contain links to other websites. These links do not imply any connection between ourselves and the website owners or operators, or any endorsements of these websites and we have no control over their content and are not liable in any way in respect of them.

From time to time we may ask you to read other legal terms and conditions elsewhere from our site.

Law and jurisdiction

By entering our site and accepting these terms and conditions, you agree that the Laws of Scotland will govern these terms and conditions, and your use of the site. You also agree that the Scottish Courts will have exclusive jurisdiction over any dispute regarding these terms and conditions or your use of the site.

Returns Policy

We wish you to be 100% happy with your order and it is our aim to ensure that all products supplied arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing (other than for perishable or personalised products or those products that have been specified as non-returnable).

If you have received your order and are unhappy with the product ordered, we will happily refund your money or exchange the product provided that you inform us of your intention to return the product within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.

Any product must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned product(s).

Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock.

Please also be aware that batch numbers, vintages and bottling dates may be subject to change. If this happens, we will do our best to inform you before the item is shipped.
If an item is delivered and is faulty or damaged you have a 30-day right to reject which begins from the date of ordering.

RETURNING ITEMS

You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.
Please return all items to the following address

Logie Whisky and Wine
Logie Visitor Centre
Dunphail
Forres
IV36 2QN

For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:
Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice.
Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit and include the completed invoice or returns form
Fix your return shipping label to the packaging. Make sure no other address labels are shown.

CANCELLATIONS

All non-business customers (that is, those customers who are not purchasing either wholly or in part for business use) have a right to cancel a contract (‘Contract’) in which they purchase merchandise (‘Products’) from us or withdraw their offer to purchase the Product(s) as applicable, at any time up to fourteen days from the date of your order being placed (‘The Cancellation Period’) unless the order includes products that have been personalised or that we have specified the products as being non-returnable.

To cancel your order, you must inform us in writing before the expiry of the cancellation period. If you have already taken delivery of the order, you should return the product(s) to us. Unless the items being returned were delivered in error or the items were damaged or defective, you will be liable for the full cost of returning the product(s) and will be responsible for any damage to the product(s) until we acknowledge receipt of the products. As such, you should ensure that the product(s) are adequately insured. You have a legal responsibility to keep the product(s) in your possession and to take reasonable care of the products until you return them to us. Should the product(s) show signs of damage or tampering, we may have a right against you for compensation. We retain the right to arrange for collection of the product(s) at your cost in the event that you have not returned the product(s) within 30 days of your notice of cancellation.

CHANGES TO YOUR ORDER

Should you wish to amend your order, you are able to do so if you have not received an email from us confirming that your order has been processed.
To change your order, please call 01309 611348

EXCHANGES & RETURNS

We are happy to exchange product(s) for whatever reason as long as we are informed of your intention to return the product(s) within seven working days of the goods being delivered and where you accept the cost of returning the item and insurance where appropriate. A full refund will only be given when the goods are received in the same condition as when they were shipped by us.

Please note that if you are exchanging a product that is more than the value of the replacement product, we will refund the difference via your original payment method.
If you are exchanging a product that is less than the value of the replacement product, additional payment will be required.

Upon exchanging a product, you will be liable to pay a new shipping and handling charge. Please retain your original invoice as this may be asked for as proof of purchase. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.